For us, it is important to ensure that customers are satisfied with their choices. In order to satisfy our customers with their choices, we provide the following exchange and return policies for any damage or dimensional change accidents:
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- If the product is damaged, we will replace it for you with free shipping. You can send email to our customer service. We bear the postage within one month, and you need to pay shipping fee if more than one month.
- If customer ordered a wrong ring size, we will replace your ring with the correct size within 30 days after purchase, but you need to pay $10 shipping.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns are accepted only under the following conditions:
- The returned item must be unworn and in new condition.
- All returns are subject to a $5.00 restocking fee per package.
- The customer should bear the shipping cost when returning.
ALL SALE ITEMS ARE FINAL SALE.
- We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 5 business days after receiving the item along with a photo proof of the defect.
- We do not accept returns, exchanges, or replacements in case the reason is due to the item being too small or too large. We provide complete information about the different sizes on each of our products if sizing is applicable.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org or send a message to our live chat.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like returns on 'Free Give Away' items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.